The direct repair program (DRP) can be a great advantage to your body shop and overall dealership if properly handled. It can be a complete disaster if handled the way most dealer shops handle them.

Almost every service department I've been in over the last six months has seen a reduction in service drive traffic. Yet many of these same dealerships have seen an increase in overall fixed operations gross.

Everyone is whining about making money these days and it is understandable. How tough is it in the car business? Just yesterday I witnessed an older salesperson yank a younger customer out of his car, push him down, and threaten to beat him up if he didn’t buy a car today.